How do roles and permissions work in Thera, and how can I resolve access issues?
Thera uses a role-based access system to manage permissions for various actions, such as assigning teams, managing payroll, and editing contracts. Understanding the available roles and their permissions is essential for resolving access issues and ensuring smooth team management.
Overview of Manager Roles in Thera
Thera offers several manager roles, each with specific permissions:
Org Admin: Full access to all organizational settings, including payment methods, payroll, and managing other managers.
HR Specialist: Full access to contracts and personnel management but cannot manage organizational settings or run payroll.
Team Admin: Full access within their assigned team, including payroll management.
People Manager + Payer: Manages contracts and runs payroll but cannot manage team or organizational settings.
People Manager: Manages contracts but cannot run payroll.
Viewer (Sensitive): View-only access with no editing or payroll capabilities.
Role Permissions and Access Levels
Admins cannot view their current manager level directly within their Thera account. If you encounter issues such as being unable to assign teams, it may be due to insufficient permissions. Only an Organization Admin can update user roles to grant the necessary permissions for specific actions like team management.
Troubleshooting Role-Based Issues
If you are unable to perform certain actions, such as adding teams, follow these steps:
Verify Your Role: Check with your Organization Admin to confirm your current role and its permissions.
Request Role Changes: If your role does not include the required permissions, ask your Organization Admin to update your role to one that grants the necessary access.
Steps to Request Role Changes
To request a role change:
Identify the specific action you need to perform (e.g., assigning teams).
Contact your Organization Admin and explain the issue.
Request an update to your role that includes the required permissions.
By understanding the roles and permissions in Thera and working with your Organization Admin, you can resolve access issues and ensure you have the necessary permissions to manage your responsibilities effectively.