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KYC Verification Guide
KYC Verification Guide

This article is a guide to help contractors verify KYC.

Updated this week

Step 1: Initiate KYC Verification

  • If the verification is pending, it should appear on the home page.

  • You can also navigate to Payroll > Compliance to begin the verification.

  • A QR code should appear on the next screen, scan the QR code with your mobile device (KYC can only be done on mobile) and follow the link. See video reference here

The KYC process is divided into two steps: ID Verification and Selfie Check.

Step 2: ID Verification

  • Select the country where your ID was issued.

  • Choose the document type:

    • Driver’s License

    • Resident ID

    • Voter ID

    • National ID

    • Passport

  • Capture the front and back of the ID.

Note: Ensure the writing on the ID is clearly visible. You can retake each photo if necessary.

Step 3: Selfie Check

  • Ensure you are in a well-lit environment.

  • Capture a selfie that clearly shows your full face.

  • It is advisable to use your most recent ID to ensure a match between your selfie and the ID photo (if applicable).

  • Remove any hat, glasses or facemask while taking the photo.

Step 4: Review & Response

  1. Once completed, you will receive a response on your Thera account, either Verified or Declined.

    If declined, try the following:

  • Use a different browser or different mobile device.

  • Ensure your full face is captured in the selfie.

  • Retake ID photos if they were unclear.

  • If the issue persists, contact [email protected] with a clear copy of your ID for further assistance.

Frequently Asked Questions (FAQs)

Q: What happens if my documents are rejected?

A: Send an email to [email protected] with a copy of your ID for further assistance..

Q: How long does it take to get a feedback on my Thera account?

A: Standard review time is within few minutes but can take 24-48 hours if additional verification is required.

Q: Can I update my KYC details later?

A: No, you can’t update your KYC documents in the dashboard. If you need to make changes due to incorrect or outdated information, reach out to [email protected] with your updated details and supporting documents for assistance.

Support

For any questions or issues with KYC verification, please contact Thera Support at [email protected] or via live chat on our website.

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